By centralizing IT Help Desk, SYSCOM was able to reduce the business risk caused by prolonged network problems and expedite the response for emergency requests such as system failures.
Reduced the risk of store operations being shut down and improved the efficiency of maintenance operations by unified equipment and centralized management over SD-WAN, such as redundancy of ISPs and VPN connections at each site.
As a part of the Managed Network Service, SYSCOM implemented VMware SD-WAN by VeloCloud to reduce the cost and improve the reliability of network.
SYSCOM implemented an EDR solution from CrowdStrike and setup a MDR service for detection, analysis and isolation of the cyber threats.
SYSCOM implemented Microsoft AVD as there were some advantages, such as utilizing the client’s existing Microsoft 365 licenses.
SYSCOM helped deploy an in-house virtual appliance (as an email encryption gateway) and enabled DLP at customer firewalls.
CRM was being considered as a solution to the issue of key-person dependency and to enable management to gain a better overall view of sales activities.
Implementation of ERP following the opening of a new plant. The customer had difficulties with the primary vendor initially assigned to the project and SYSCOM was approached to take over half way through.
To optimize management on global level, customer decided to utilize Microsoft’s cloud solution for more than 150 groups companies.
Migrating Inventory Management System to the cloud enabled the HQ office to access the accounting data of all factories and offices.
Introduced Microsoft Dynamics GP and RMS for ERP and POS system in the US and SYSCOM also supported to promote the digital transformation.
Customer needed to improve operation efficiency since user’s workload was expanded due to double input to multiple systems.
A North America ERP standardization project in collaboration with the primary vendor who was in charge of the Japanese headquarters project.