Finance (Global Bank) : PM Outsourcing Case Study

Project Management

Case Study Details

Industry:

Finance

Location:

US

Background

SYSCOM, which has supported numerous IT infrastructures for the US branches of Japan’s largest financial group in the past, has been assigned to conduct program management oversight for an ongoing data center consolidation project for a period of 1-2 years.

Implemented Service:
Project Management (2PMs dispatched)

Assigned PM1
[Role]
・Develop detailed Work Breakdown Structure (WBS) using Microsoft Projects, manage effective communication with engineers, senior PMs, and end-users via Teams. Manage each deliverable meticulously to ensure switch and UPS replacements are completed on time, meeting quality assurance standards in off-site hardware replacement projects.
・Responsible for requirements gathering, estimation assistance, communication with stakeholders, and order processing in IBM server replacement projects.
・Remotely manage scheduling and communication of cabling services in a factory expansion project in another state.

[Skill Set]
・3 years of experience as a project manager
・Project Management Professional (PMP) certification
・Project management methodologies: Agile, Waterfall, Scrum
・Tools: Microsoft Excel, Word, PowerPoint, Access, Project, Visio, Teams, Adobe Creative Suite
・Languages: English (native), Chinese (Cantonese, Mandarin)


Assigned PM2

[Role]
・Projects include server (physical & virtual) deployment/upgrades, network equipment (firewalls, routers, switches, IPv4 phones), and collaboration tools (WebEx, video conferencing) installation.
・Daily tasks include tracking project progress (schedule, budget, resources) and reporting to PMO, SME and stakeholder reviews, internal memo approvals, user training, etc.

[Skill Set]
・Over 10 years of project management experience
・Full-time provision of IT infrastructure project management services to global mega-bank clients
・Project Management Professional (PMP) certification
・Solutions: Cisco, VMware, Check Point, Microsoft 365, Polycom, Concur, Workday, Adobe
・Tools: Microsoft Word, Excel, PowerPoint, Project
・Languages: English (native), Japanese

Issues Prior to Implementation

In the case of projects related to IT infrastructure, there are often limitations on the duration and required skill sets. The company, facing challenges in retaining internal resources for project management roles, sought outsourcing solutions on a project basis.

The Results

0%
90%

Satisfaction

Over 90% Customer Satisfaction

0%
80%

Bilingual

Over 80% of SYSCOM’s PMs are bilingual

0%
80%

PMP Certification Holders

Over 80% of SYSCOM’s PMs hold
PMP certification

Feedback From Our Client

We are grateful for the abundance of talent with the appropriate skill sets tailored to each project’s requirements. For this project, we were assigned two PMs: one with extensive project management experience and bilingual proficiency in Japanese and English, and another with PMP certification and proficiency solely in English. They received highly positive feedback from project team members and external vendors, facilitating smooth progress throughout the project.

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