MUJI U.S.A. & Canada : Reconstruction of the IT Infrastructure Case Study



Industry: Retail

Location: US & Canada




MUJI is a Japanese retail company with more than 1,000 stores in 31 countries and regions. They needed a global partner to help achieve several key initiatives, including strengthening IT governance, improving maintenance support efficiency, and enhancing security while collaborating between Japan and North America. It made sense for MUJI to turn to SYSCOM since MUJI and SYSCOM had a proven working relationship dating back 10 years when MUJI first entered the U.S. market. For this new project, we reviewed the IT Infrastructure for 30 stores in North America, in collaboration with our Japanese partners, to comply with MUJI’s global IT policy. As part of the reconstruction project of their IT infrastructure, SYSCOM introduced an SD-WAN network solution.




Managed SD-WAN with Cisco Meraki ​




MUJI stores were opening so rapidly there wasn’t enough time to roll out unified IT equipment. And so, the risk of an operational shutdown (due to prolonged network troubles and increasing costs of operation and maintenance) became more likely with each day. It was essential to reduce these risks while improving the efficiency of maintenance operations with unified equipment and centralized management over SD-WAN, including the redundancy of ISPs and VPN connections at each site. In the actual implementation, SYSCOM was mindful of factors unique to the retail industry, such as avoiding store hours to do maintenance and establishing a system that functions during off-hours.




• By adopting two internet lines per store and managing redundancy, we avoided Internet disconnections during store hours and reduced the risk of operational shutdowns.
• By implementing centralized network management, we could detect when a store’s network was down, and significantly reduce the recovery time during outages.
• In addition, we streamlined license renewal management by centrally managing license/manufacturer warranty management.




Since the opening of MUJI USA’s first store in 2007, we use SYSCOM for everything, including our POS system, account system, network construction, etc. As a general contractor for systems, SYSCOM has handled a wide range of IT support, from the introduction of new systems to arranging equipment such as PCs.

The project involved the infrastructure and support of all offices and stores, so it made sense to trust it to SYSCOM. Not only would it minimize the burden on MUJI, but SYSCOM has provided comprehensive support for over 10 years.
As we worked on the project, I realized SYSCOM was good for us. I’m grateful to SYSCOM for looking at things from our perspective and determining the best solution. I also appreciate their industry expertise and how they come up with fresh ideas.

–Ms. Maiko Tanaka, IT Systems Senior Manager, MUJI USA





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MUJI was born in 1980. The start was to create a simple and pleasant low-cost product by thoroughly streamlining the production process. Specifically, we look at products through “selection of materials”, “inspection of processes”, and “simplification of packaging”. MUJI currently has more than 1,000 stores worldwide, and more than 7,000 items, including clothing, household goods, food, and homes.