Trading (Chemical): Dynamics CRM Implementation



Industry: Trading (Chemical)

Location: New Jersey, USA




Microsoft Dynamics CRM

Dynamics 365 CRM Implementation Services – Syscom Global Solutions (




CRM was being considered as a solution to the issue of key-person dependency and to enable management to gain a better overall view of sales activities.




Key-person dependency

Sharing details of sales activities

Managing progress on sales and post-sales activities

Improve reporting functions




The ability to visualize sales activities for each customer. With Email integration, management can now get details of a situation in a timely manner. With the ability to create quotes in CRM, it is now possible to see what is going on at each stage from opportunity to order, and see sales reports in real time.




During the pre-sales stage, they conduct a thorough consultation to discuss the needs of the client, and then offer a proposal that is easy to understand for a system that fits those needs.