January 2025: Seishi Sato, CEO/President
Celebrating 35 Years by Recognizing What’s Gotten Us Here
When SYSCOM began 35 years ago, our foundation wasn’t built on selling technology—it was built on people. My journey started as a contractor for a major bank, managing project leaders. They didn’t just need more technology; they needed the right people to make the technology work. That’s why SYSCOM was born: to find the right people to get the job done.
Building With People
In those early days, we hired talented young individuals and invested in their growth. We provided them training and encouraged them to learn on the job. Many of them grew into senior roles within a few years, while others moved on to pursue opportunities elsewhere. That’s just the reality of our industry—a 35% turnover rate is common—but we always aimed to give our people the tools they needed to succeed.
Of course, it wasn’t always smooth sailing. During the 1990s and early 2000s, we were a small team of 35-40 people, and the market was unpredictable. We faced financial challenges and even feared we might not make it at times. Two guiding principles helped us through: maintaining financial freedom and retaining the trust of our key employees. By eliminating debt early and showing our people that they were valued, we built a foundation of stability and trust that carried us forward to today.
Growing With People
Today, SYSCOM is no longer in the business of selling hardware. We’ve evolved into engineering IT solutions and managing services. We’re no longer in the product game; we’re in the people game. Technology changes rapidly, but the demand for expertise, accountability, and trust remains constant.
The market pivoted to software and services in 2012-18, and we subsequently reorganized our business by industry rather than region. This allowed us to better address the unique needs of our clients in sectors like finance, manufacturing, and pharmaceuticals and focus on engineering IT solutions tailored to customers who increasingly need comprehensive management software in addition to IT hardware. Deploying Microsoft Dynamics 365 solutions are where we shine, helping organizations efficiently manage their accounting and stay globally connected.
Despite these changes, our core values remain the same. Relationships, trust, and accountability continue to differentiate us. Our engineers and consultants are not just skilled—they’re problem-solvers who thrive on challenges and learn from mistakes. Mistakes are inevitable, but as I often say, “Unless they turn from excuses to execution, they won’t learn.” That growth mindset is essential to our success.
New technologies, particularly AI, have also shaped the landscape. While AI plays a growing role in ERP systems and other tools, it cannot replace the human touch—the on-site consultations, detailed designs, and specialized maintenance that our customers rely on. As long as maintenance is needed, there will always be a place for skilled engineers and consultants within SYSCOM.
Winning With People
Looking ahead, we see tremendous opportunities in the international market for ERP systems. While SAP dominates the space, it’s often prohibitively expensive for mid-sized companies in need of a global IT services provider. That’s where we come in, offering cost-effective alternatives like Microsoft Dynamics 365 implementation to meet growing demand in regions like the U.S., South America, Japan, and the ASEAN region.
Our client relationships will continue to evolve as we embrace new technologies and deliver better solutions more quickly. However, the fundamentals—communication, trust, and approachability—will always remain at the core of how we do business. For our top clients, who rely on us for system implementation and ongoing support, our commitment to maintaining experienced talent assures them that they will always have access to the IT resources they need to thrive.
Celebrating 35 years in business is an achievement, but it’s also a reminder that we must keep pushing forward. Our goal isn’t just to survive but to ensure SYSCOM is around for another 35 years. To do that, we’ll continue to think locally and act globally, adapting to changing technologies while staying true to our people-first philosophy.
A Message to Our Stakeholders
To our employees: You are the reason we’ve made it this far. Your dedication, expertise, and resilience drive everything we do. We will continue to invest in your growth, challenge you, and provide the opportunities you need to succeed.
To our customers: Thank you for trusting us to be your partner. Your success is our success, and we are committed to delivering solutions that empower you to achieve your goals.
To anyone considering SYSCOM: Whether you’re looking for a career where your contributions will be valued or a partner to help navigate the complexities of modern IT, we’re here to make a difference.
As we set a course for future anniversaries, let’s remember that it’s not just the solutions we provide that set us apart—it’s the problem-solvers we cultivate.
With our global mindset and a team full of experts, there are no heights we can’t reach. Here’s to a tomorrow full of pride and promise.
To our employees: You are the reason we’ve made it this far. Your dedication, expertise, and resilience drive everything we do. We will continue to invest in your growth, challenge you, and provide the opportunities you need to succeed.
To our customers: Thank you for trusting us to be your partner. Your success is our success, and we are committed to delivering solutions that empower you to achieve your goals.
To anyone considering SYSCOM: Whether you’re looking for a career where your contributions will be valued or a partner to help navigate the complexities of modern IT, we’re here to make a difference.
As we set a course for future anniversaries, let’s remember that it’s not just the solutions we provide that set us apart—it’s the problem-solvers we cultivate.
With our global mindset and a team full of experts, there are no heights we can’t reach. Here’s to a tomorrow full of pride and promise.
Executive Message
& Employee Spotlight
FY2026-2028 SYSCOM Growth Agenda: Building sustainable value through consistent delivery
Executive Vice President Hiroshi Kubota outlines SYSCOM’s growth agenda for FY2026–2028. He shares his vision for a connected delivery model that bridges Microsoft modernization with the operational discipline clients depend on day to day, and what that shift means for every team across the company.
Employee Spotlight: Altan Ayur
Learning Beyond Limits: How Curiosity Drives Altan Ayur’s Career. “Every challenge is a chance to learn something new.”
Employee Spotlight: Eugene Wilkinson
From Sales Goals to Real Impact: Eugene Wilkinson’s Path to a Fulfilling Career. “I want businesspeople to understand they can be citizen developers too.”