Daiso USA LLC’s Dynamics 365 Finance & SCM case study: migrating from GP to unify accounting, inventory, and procurement for nationwide growth.
AI/Digital Transformation
Evolve your operations into sustainable 'systems' through AI & DX
From design to governance and adoption—AI and DX that works on the ground
While AI and DX (Digital Transformation) initiatives are advancing, many organizations face challenges such as 'just deploying tools without results' or 'solutions that aren't used on the ground.' Rather than simple tool implementation, we deliver DX that truly transforms operations—from business process review through design, implementation, and adoption.
Are you facing these challenges with AI adoption at your US sites?
"We implemented AI, but it hasn't led to business improvements"
"Operations are dependent on individuals, and we can't automate or improve efficiency"
"Headquarters governance is strict, making it difficult to move forward with deployment"
Supporting DX and AI implementation that actually transforms operations
SYSCOM approaches AI implementation and DX initiative not as mere technology deployment, but as business improvement projects. Starting with Microsoft 365 Copilot, we provide systematic support from pre-implementation preparation through phased rollout, training, and performance measurement/improvement. We build 'systems that get used' from both frontline and IT department perspectives. Our bilingual (Japanese-English) consultants bridge Japan headquarters and North American/overseas sites, driving adoption that balances field-led DX with proper governance.
Key Services (AI & DX)
Business Automation (RPA / Power Automate)
Automate manual tasks and approval workflows to reduce work time and errors.
Business Application Development (Power Apps)
Build flexible business applications tailored to frontline challenges in a short timeframe.
Data Visualization & Analytics (Power BI)
Integrate scattered data and support real-time visualization and decision-making.
AI Utilization (Microsoft 365 Copilot)
Instantly boost individual productivity through summarization, draft creation, and analysis in Word, Excel, Teams, and more.
Business-Specific AI (Copilot Studio / Managed Agents)
Using Copilot Studio, we build and deploy AI agents optimized for each business function based on internal policies, knowledge, FAQs, and operational procedures.
AI Applications & Advanced Automation (Azure AI / Custom Agents / Foundry)
We build sophisticated AI applications and custom agents that integrate with external systems (ERP, CRM, core databases, etc.) incorporating approval workflows, business processes, and analytical models.
Citizen Development & In-House Capability Building
Establish frameworks that enable frontline teams to drive improvements themselves, enabling continuous DX advancement.
Case Studies
Retail
Daiso USA LLC: Migration Case Study from Dynamics GP to Dynamics 365 Finance & Supply Chain Management
Manufacturing
Healthcare Manufacturing: An IT Integration Story Behind a Successful Global M&A Led by a Bilingual IT Team
A global M&A case study in healthcare manufacturing | Bilingual PM structure supporting complex IT integration and decision-making
Manufacturing
TOTO USA, Inc. Case Study: Building Site Network and IT Infrastructure for a New U.S. Factory Launch
SYSCOM built the site network and IT infrastructure for TOTO USA’s new Georgia factory. A centrally managed network powered by Cisco Meraki achieved both cost optimization and future scalability.
How It Works
1
Current State Assessment & Challenge Visualization
Organize business processes and challenges to clarify the key points to address through DX.
2
Vision Development & Prioritization
Define AI implementation, automation, and data utilization strategies, and develop a phased execution plan.
3
Implementation & Deployment
Implement business improvements using Power Platform and AI, and deploy to the frontline.
4
Adoption, In-House Capability & Expansion
Support operational adoption and improvement, building internal capabilities to sustain DX independently.
Frequently Asked Questions
Q1. I don't know where to start with AI implementation.
A. Starting small is key.
Organize business challenges and begin with areas where impact is easiest to achieve (automation, data entry, etc.) through phased implementation.
Q2. Can we advance DX even without IT talent?
A. Yes, it's possible.
By leveraging low-code tools and citizen development, we support field-led DX advancement.
Q3. DX approaches don't align between Japan headquarters and overseas sites.
A. We help organize both sides and design a realistic approach.
We advance DX in a way that balances governance with local execution capabilities.