Flexible Support Hours by a Dedicated IT Team of Multilingual Engineers

We clean up your IT tickets, support your team on all tech implementation, and fix your recurring IT issues — right from our offices in NYC, LA, Silicon Valley and/or Tokyo with a single contact to our Global IT Call Center in New York City.

Authorized main contacts or end users can directly contact our Call Center to create a ticket by a single email or phone call and we will assign the team to handle your requests right away, no matter if it’s a system problem, service request, or just a simple Q&A.

Global IT Call Center Features

Multilingual / Multicultural Support
Flexible Support Hours
Dedicated Team Support with Escalation Capability

Our support team includes multilingual engineers who speak English, Spanish, Japanese, Chinese, Korean, Russian, and more, as well as know the corporate culture in each country.

We can support 24/7, 8/5, 12/5 depending on your needs.

We assign your company a dedicated team so we can build an in-depth knowledge of your IT needs. If required, the assigned team will work with Level-2 engineers specialized in each field, such as server, network, voice, database, or application.

Multilingual / Multicultural Support

Our support team includes multilingual engineers who speak English, Spanish, Japanese, Chinese, Korean, Russian, and more, as well as know the corporate culture in each country.

Flexible Support Hours

We can support 24/7, 8/5, 12/5 depending on your needs.

Dedicated Team Support with Escalation Capability

We assign your company a dedicated team so we can build an in-depth knowledge of your IT needs. If required, the assigned team will work with Level-2 engineers specialized in each field, such as server, network, voice, database, or application.

News &
Resources

Employee Spotlight: Yumi Lugto

The Key Difference Yumi Lugto Makes at SYSCOM: Relationships. “It isn’t just price—customers want to feel comfortable working with us.

SYSCOM Call Center Facility Maintenance (11/12)

We are planning to perform maintenance work on the SYSCOM call center facility between 11/12

Employee Spotlight: Masaki Yokoyama

How Curiosity Leads Masaki Yokoyama and SYSCOM Into the Future. "There’s always something more to learn."