Customer Relationship Management Done Right
Microsoft Dynamics 365 raises the level of your customer relationship management with five modules that cover the basics of CRM: Sales, Customer Service, Marketing, Field Service and Project Operations. You can use each of the modules independently or link multiple applications seamlessly on the cloud to centrally manage all of your customer information. Get a handle on all of your data, and optimize your customer experience so you never miss an opportunity. At SYSCOM, we provide D365 CRM implementation services.
Make Better Business Decisions
with Customizable Application Modules
Sales
Dynamics 365
Standardize your sales process to better visualize your sales activities.
Main Functions:
Customer Management, negotiation management, activity management, sales performance, dashboard, etc.
Customer Service
Dynamics 365
Manage inquiries from customers and quickly resolve problems.
Main Functions:
Inquiry management, self-support portal, etc.
Customer Service Insight
Click here for more details about the AI add-on
Field Service
Dynamics 365
Effectively manage onsite technician dispatching.
Main Functions:
Resource management, maintenance planning, dispatch, schedule management.
Remote Assist
Click here for details about Mixed Reality
Marketing
Dynamics 365
Secure difficult leads by analyzing and understanding your customers from every angle.
Main Functions:
Campaign management, lead management, ROI, event / seminar management.
Project Operations
Dynamics 365
View the overall status of a project with progress updates, expense management, and more.
Main Functions:
Contract management, resource management, cost management, schedule management, etc..
Microsoft Dynamics 365 Artificial Intelligence
Perform more-advanced data analysis when you add the AI-modeled “Insights” function to your Dynamics 365 module.
Sales Insights
Sales Insights is an AI add-on for the Dynamics 365 Sales module.
AI’s predictive scoring function can suggest project priorities and achievable actions, supporting efficient and effective sales activities.
AI-powered conversational intelligence can automatically transcribe calls with customers and analyze feelings and sentiment to enhance your communications.
Improve your sales team’s performance
Make strategic decisions
Build trust with your customers
Customer Service Insights
Customer Service Insights is an AI add-on for the Dynamics 365 Customer Service module.
With AI and machine-learning functions, you can analyze patterns in your communications with customers, as well as operator performance and trends, allowing you to identify and propose expected areas of growth.
Supports quick responses to your customers by recommending similar cases and knowledge articles that could be useful during support.
Get a comprehensive overview of your customer relationships
Improve customer satisfaction
Client Stories
Trading (Chemical): Dynamics CRM Implementation
CRM was being considered as a solution to the issue of key-person dependency and to enable management to gain a better overall view of sales activities.