Customer Relationship Management Done Right

Microsoft Dynamics 365 raises the level of your customer relationship management with five modules that cover the basics of CRM: Sales, Customer Service, Marketing, Field Service and Project Operations. You can use each of the modules independently or link multiple applications seamlessly on the cloud to centrally manage all of your customer information. Get a handle on all of your data, and optimize your customer experience so you never miss an opportunity. At SYSCOM, we provide D365 CRM implementation services.

Make Better Business Decisions
with Customizable Application Modules

Sales

Dynamics 365

Customer Service

Dynamics 365

Field Service

Dynamics 365

Standardize your sales process to better visualize your sales activities.

Manage inquiries from customers and quickly resolve problems.

Effectively manage onsite technician dispatching.

Main Functions:
Customer Management, negotiation management, activity management, sales performance, dashboard, etc.

Main Functions:
Inquiry management, self-support portal, etc.

Main Functions:
Resource management, maintenance planning, dispatch, schedule management.

Sales

Dynamics 365

Standardize your sales process to better visualize your sales activities.

Main Functions:
Customer Management, negotiation management, activity management, sales performance, dashboard, etc.

Customer Service

Dynamics 365

Manage inquiries from customers and quickly resolve problems.

Main Functions:
Inquiry management, self-support portal, etc.

Field Service

Dynamics 365

Effectively manage onsite technician dispatching.

Main Functions:
Resource management, maintenance planning, dispatch, schedule management.

Marketing

Dynamics 365

Project Operations

Dynamics 365

Secure difficult leads by analyzing and understanding your customers from every angle.

View the overall status of a project with progress updates, expense management, and more.

Main Functions:
Campaign management, lead management, ROI, event / seminar management.

Main Functions:
Contract management, resource management, cost management, schedule management, etc..

Marketing

Dynamics 365

Secure difficult leads by analyzing and understanding your customers from every angle.

Main Functions:
Campaign management, lead management, ROI, event / seminar management.

Project Operations

Dynamics 365

View the overall status of a project with progress updates, expense management, and more.

Main Functions:
Contract management, resource management, cost management, schedule management, etc..

Microsoft Dynamics 365 Artificial Intelligence

Perform more-advanced data analysis when you add the AI-modeled “Insights” function to your Dynamics 365 module.

Sales Insights

Sales Insights is an AI add-on for the Dynamics 365 Sales module.

Customer Service Insights

Customer Service Insights is an AI add-on for the Dynamics 365 Customer Service module.

AI’s predictive scoring function can suggest project priorities and achievable actions, supporting efficient and effective sales activities.

With AI and machine-learning functions, you can analyze patterns in your communications with customers, as well as operator performance and trends, allowing you to identify and propose expected areas of growth.

AI-powered conversational intelligence can automatically transcribe calls with customers and analyze feelings and sentiment to enhance your communications.

Supports quick responses to your customers by recommending similar cases and knowledge articles that could be useful during support.

Improve your sales team’s performance

Make strategic decisions

Build trust with your customers

Get a comprehensive overview of your customer relationships

Improve customer satisfaction

Sales Insights

Sales Insights is an AI add-on for the Dynamics 365 Sales module.

AI’s predictive scoring function can suggest project priorities and achievable actions, supporting efficient and effective sales activities.

AI-powered conversational intelligence can automatically transcribe calls with customers and analyze feelings and sentiment to enhance your communications.

Improve your sales team’s performance

Make strategic decisions

Build trust with your customers

Customer Service Insights

Customer Service Insights is an AI add-on for the Dynamics 365 Customer Service module.

With AI and machine-learning functions, you can analyze patterns in your communications with customers, as well as operator performance and trends, allowing you to identify and propose expected areas of growth.

Supports quick responses to your customers by recommending similar cases and knowledge articles that could be useful during support.

Get a comprehensive overview of your customer relationships

Improve customer satisfaction

News &
Resources

Network Maintenance Announcement

We are planning to perform a network maintenance work on our New Jersey Data Center on the following date: Date
Global, Logistics

Original Trade Templates for Microsoft Dynamics 365 Finance & Supply Chain Management

Syscom Global Solutions introduced Original Trade Templates for Microsoft Dynamics 365 Finance & Supply Chain Management.
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MSSP Partner with CrowdStrike for Endpoint Security (NGAV & EDR)

SYSCOM became a partner with CrowdStrike, a global cybersecurity leader. This partnership allows us to provide an endpoint protection platform