Personalize your marketing activities and improve customer loyalty.

Dynamics 365 Marketing is a marketing activity support solution that utilizes both real-time and outbound marketing approaches to improve customer loyalty and reduce the workload of your marketing staff by providing automation and no-code content design functions.

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Reasons to consider Dynamics 365 Customer Service

Real-time marketing
By setting up pre-defined logic, you can reach each customer at the optimal time with the most relevant content and through the best channel.

Outbound marketing
By utilizing email marketing and automatic scoring functions, your marketing team can seamlessly transfer potential customers to the sales team.

No code design
Since Dynamics 365 Marketing provides a no-code design feature for creating email and other marketing content, it is easy for anyone to design without requiring development skills such as HTML coding.

Marketing Automation
By automating the management of multi-channel content, events, and workflows, Dynamics 365 Marketing enables more efficient marketing activities.

High affinity with other Microsoft tools
Dynamics 365 Marketing has a high affinity with other tools, such as Dynamics 365 Sales, Power BI, and SharePoint, allowing for seamless integration and data sharing across different business functions.

Benefits of Implementing
Dynamics 365 Marketing

  • AI-powered marketing

    By utilizing AI-powered email generation, optimized marketing email send times, and follow-up capabilities, it is possible to achieve more effective and efficient marketing activities with Dynamics 365 Marketing.
  • Better business decision-making through advanced analytics

    It is possible to extract data from multiple aspects and analyze it in a comprehensive way. By using Microsoft Power BI, you can always synchronize with the latest data, create easy-to-read dashboards, and visualize various management data.
  • Seamless integration and expansion

    Dynamics 365 Customer Engagement has a flexible extensibility that allows you to add and integrate other Dynamics 365 applications such as ERP or CRM to meet your changing business needs or company growth.

    In addition, using Microsoft Power Platform tools such as Power Apps, Power Automate, Power BI, Power Virtual Agent, and Power Page, along with Dataverse (Common Data Service), you can further enhance and extend Dynamics 365 solutions for greater usability.

    Because it is a cloud-based solution, you can always use the latest version and build applications that are optimal for your business processes by utilizing accumulated data.

  • Microsoft's trusted security

    Dynamics 365 Customer Engagement is designed to comply with Microsoft’s high security standards and incorporates the latest security features to protect confidential information. It also meets regulatory requirements related to compliance, ensuring high reliability.

Recommended for

  • Companies looking for a way to efficiently carry out marketing activities.

    Dynamics 365 Marketing helps companies interested in implementing various marketing activities such as email marketing and webinars efficiently without increasing the amount of workload.
  • Companies considering digital transformation in Marketing.

    Recommended for companies who want to promote digital transformation in the marketing field in response to market and internal transformation. D365 Marketing has features such as enabling data-driven marketing strategy planning by quantitatively grasping customer behavior.

Benefits You’ll See
After Implementation

  • Reducing Marketing Cost

    By using automation features such as real-time marketing and automatic scoring, as well as no-code design features, it is possible to significantly reduce the workload of traditional marketing activities.
  • The system can serve as a manual even if there is a high turnover of employees.

    According to the US Bureau of Labor Statistics, the average tenure of a worker is 4.1 years. Additionally, the system has a function that alerts users of errors if necessary information is not entered, so even with frequent turnover of personnel, the system can act as a replacement for a manual.
  • Realizing data-driven marketing based on quantitative analysis.

    By quantitatively grasping customer behavior as shown in the diagram below, it becomes possible to consider data-driven marketing strategies.

Implementation Process

We will implement Dynamics 365 Customer Engagement using the Success by Design adoption methodology advocated by Microsoft.

Initiate: Understanding customer’s business challenges and requirements through consultation and discussion.

Implement: System design and proposal, as well as system construction and customization.

Prepare: Testing, training, and system introduction.

Operate: Operations and support.

Frequently Asked Questions

It is possible to purchase D365 Marketing on its own, and the purchase is done on a per-tenant basis.

Yes, we provide support after the implementation. We offer a range of operational support services, including daily Q&A, troubleshooting, and adding or changing settings required for business changes or new requirements.

Yes, it is possible. Our industry-specific team and consulting team with a track record of supporting Dynamics 365 implementation can provide assistance.

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