Natsu Miyata’s journey to her current position as an ERP Consultant in SYSCOM Global Solutions’ Business Solutions Division in Los Angeles was anything but straightforward. It started with an accounting degree (she initially wanted to be a CPA), and has led her across an ocean, through five states, and into two separate SYSCOM offices over more than a decade. She started out in our NYC office, and after excelling there, was asked to move to LA to begin our ERP servicing business on the west coast. Through it all, she’s learned one important thing: sometimes, the problem isn’t about what needs to change—it’s about the fact that change has to happen in the first place.
Prior to coming on with SYSCOM, Natsu worked with a major industrial electronic manufacturer in Japan as a clerical assistant and later a project leader. “The clerical assistant role showed me ways to solve daily business problems from different angles,” she says. “I led a project tasked with replacing legacy internal systems built for a mainframe design with a client-server model system.”
That project, along with her experience as a key end user of various systems and tools within that manufacturer’s organization, was vital for her transition to ERP Consultant for SYSCOM. “When facing a client who can’t find a solution to meet their needs, I’m able to put myself in their shoes and understand their needs.” She asks herself questions from the end user’s point of view—a perspective she once held herself. “What is the reason behind this request? Why do they want this or that custom feature?”
Natsu’s personal approach to her work is informed by her history both at SYSCOM, and before it in Japan. She’s walked many paths and worn many hats, and because of that, she has a wealth of real-world experiences to draw on when solving her clients’ issues. She’s an engineer, yes, but more than that, she’s someone who’s used the very software and programs she now helps people with in a multitude of day-to-day situations and knows what works and what doesn’t.
Sometimes, it’s about helping people out of their comfort zones. People are scared of change.
And what she’s found is that sometimes, the problem isn’t in the software at all. “There are lots of factors, not just data. Human beings are a factor, too,” she explains. “Is there actually a problem with your tech stack, or do you have to change the way you do something?” The best, most in depth solutions a SYSCOM engineer can come up with won’t do anything if the client won’t change their own behavior to implement it. “Sometimes, it’s about helping people out of their comfort zones. People are scared of change.”
Natsu’s comfortable with change—from the outside, it looks like she seeks it out. Her ability to roll with it and take in as much contextual information as possible when addressing an issue is what makes her such an asset to our team. SYSCOM takes a similar approach to ERP work for our clients: don’t be afraid to change things up, and take in information from as many sources as possible to ensure you see the fullest picture.
“SYSCOM provides very comprehensive solutions,” she says, “and I always feel like I can ask for help. I’m empowered to tell a client when I don’t know an answer, but that I know how to find it.” She doesn’t have to pretend to know everything, and says management is very open. “They’ll make time for me and listen, and will go find the answer for me—even if they don’t know it themselves.”
Don’t be afraid of change, be sure to understand an issue as fully possible, and don’t be afraid to admit when you don’t know the answer. For Natsu, it’s the only way: “It makes me a better IT partner.” It’s not just Natsu’s way—it’s SYSCOM’s, too.
To learn more about what the Business Solutions Division can do for your business, click here.
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